The Boundary Fares claims were filed in the Competition Appeal Tribunal by Justin Gutmann on behalf of millions of rail passengers who have paid twice for part of their journeys. If you travelled on the South Western, Southeastern, Thameslink, Southern, Great Northern or Gatwick Express routes, you could be entitled to claim compensation.
The train operators of the South Western, Southeastern, Thameslink, Southern, Great Northern and Gatwick Express routes are alleged to have not made ‘boundary’ fares readily available for Travelcard holders to purchase, nor making passengers aware of their existence. The rail companies’ failures have left customers with little option but to buy a higher fare than they would have needed because their Travelcard already entitled them to travel for part of their journey.
Boundary fares allow passengers who own a Travelcard to travel beyond the zones covered by their Travelcard without doubling up on payment. Independent research has shown that boundary fares are not readily available through online platforms or over the telephone from the operators of these routes and are rarely offered at ticket counters unless expressly requested by passengers.
It is alleged that this imposition constitutes an unfair price for fares and is an abuse of the companies’ dominant position and in breach of competition law.
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