£25 Million compensation agreed by South Western Trains
Claim Deadline: 10 January 2025
Did you own a Travelcard and travelled on South Western services between 1 October 2015 and 20 August 2017?
If so, you might be owed money back for those journeys.
Click on the "Compensation Form" button below to see if you are eligible and to register your claim.
N.B. if you think you are eligible but no longer live in the UK, you will have to opt-in to the claim by filling out a form, which you can find here.
You can still be compensated even if you do not have evidence of your Travelcard or the journeys.
If you need help completing the Claim Form, please watch the video tutorial below.
What is this claim about?
A claim was brought on behalf of passengers who were charged twice for their rail journeys.
Stagecoach South Western Trains Limited agreed to a £25 million settlement in May 2024. Over one million people are eligible for compensation. The claim has been run by Charles Lyndon, a London law firm, regulated by the SRA (SRA no. 622797).
Other Claims
Charles Lyndon launched similar claims against Southeastern, First MTR South Western, Thameslink, Southern, Great Northern and Gatwick Express.
These claims are still being heard by the courts. If you wish to be updated on these claims, please click here to register to receive updates.
How Were Passengers Charged Twice?
If you own a Travelcard and travel from your Travelcard zones to a station beyond the zones covered by your Travelcard, you should be offered a ‘Boundary Fare’. This only charges you for the part of your journey outside of your eligible Travelcard zones.
For example, if a rail passenger owned a zone 1-4 Travelcard, but needed to travel from Waterloo to Reading they should be able to purchase a fare from the boundary of zone 4 to Reading, as they have already paid for the part of their journey that covers zones 1-4 through their Travelcard.
If you need help completing the Claim Form, please watch the video tutorial below.
