A claim was filed in the Competition Appeal Tribunal by Justin Gutmann on behalf of millions of rail passengers who have paid twice for part of their journeys on South Western and Southeastern routes.
The operators of the South Western and Southeastern rail franchises are alleged to have not made ‘boundary’ fares readily available for Travelcard holders to purchase, nor making passengers aware of their existence. The rail companies’ failures have left customers with little option but to buy a higher fare than they would have needed because their Travelcard already entitled them to travel for part of their journey.
Boundary fares allow passengers who own a Travelcard to travel beyond the zones covered by their Travelcard without doubling up on payment. Independent research has shown that boundary fares are not readily available through online platforms or over the telephone from South Western or Southeastern and are rarely offered at ticket counters unless expressly requested by passengers.
This alleged imposition of an unfair price for fares is an abuse of the companies’ dominant positon and in breach of UK and EU competition laws.
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