Do you know if you overpaid on your South West Trains tickets?
TfL Travelcard holders could claim up to £30 without any evidence! If you are eligible and have evidence of your journeys and Travelcard(s) (such as a bank or credit card statement), then you can claim for as many journeys as you have taken.
Watch this video to see how easy it is to claim your money.
What is this legal settlement about?
A claim was brought on behalf of passengers who were allegedly charged twice for their rail journeys.
Stagecoach South Western Trains Limited agreed to a £25 million settlement in May 2024. Over one million people are eligible for compensation. The claim has been run by Charles Lyndon, a London law firm, regulated by the SRA (SRA no. 622797).
Other Claims
Charles Lyndon launched similar claims against Southeastern, First MTR South Western, Thameslink, Southern, Great Northern and Gatwick Express.
These claims are still being heard by the courts. If you wish to be updated on these claims, please click here to register to receive updates.
How Were Passengers Allegedly Charged Twice?
If you own a Travelcard and travel from your Travelcard zones to a station beyond the zones covered by your Travelcard, in most cases you should be able to use a ‘Boundary Fare’. This only charges you for the part of your journey outside of your eligible Travelcard zones.
For example, if a rail passenger owned a zone 1-4 Travelcard, but needed to travel from Waterloo to Reading they should be able to purchase a fare from the boundary of zone 4 to Reading, as they have already paid for the part of their journey that covers zones 1-4 through their Travelcard.
